While this paper provides an introduction to a wide number of topics, there are five key ideas that the cursory reader can take away.

  1. The definition of an employee is on the cusp of a transformation. Employee attitudes and expectations for flexibility will influence where, when, and how people work.
  2. Dynamic and agile team structures will become the norm, and the default mode of employment will look more like a gun for hire (contractor) than employment structures of the past.
  3. The location of work will vary widely. Offices will serve as temporary anchor points for human interaction rather than daily travel destinations. Office as a Service (OaaS) will become a strategic tool to land employees in the right place, at the right time.
  4. Smart systems will emerge and collaborate with humans, changing the nature of work, and driving a re-imagination of work content and work process.
  5. A second wave of consumerisation via services, "Servicification", will usher in changes to corporate IT organizations in a way more impactful then the first. The magnitude and speed of disruption will be propelled by short software development cycles and simplicity in wide deployment of services and apps quickly. Hardware changes driven by the iPhone and iPad in the first wave of consumerisation will seem long-lived in comparison.

The way people work will change, and so will the attributes of employment.

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