This series of research papers by Professor Leslie Willcocks of The Outsourcing Unit at The London School of Economics and Political Science and Professor Mary Lacity of the University of Missouri-St.Louis present practical case studies on software automation in various organisations.

Robotizing Global Financial Shared Services at Royal DSM

Robot Process Automation: The Next Transformation Lever for Shared Services

Robotic Process Automation at Telefonica O2

The IT Function and Robotic Process Automation

Robotic Process Automation: Mature Capabilities in the Energy Sector

Robotic Process Automation at Xchanging