This report by Accenture highlights that a new competitive reality is emerging and companies will need to become intelligent enterprises to thrive and grow in the coming years. In the future, “being digital” won’t be enough.
Across industries, companies are discovering the potential of conversational bots - to help automate and streamline activities, improve enterprise productivity, and boost employee and customer engagement. While the earliest versions of conversational bots were simple response platforms, today’s AI-powered bots are much more powerful - and will only become more sophisticated and capable in the coming years. And as recent, Accenture’s research reveals that executives clearly recognises bots’ potential as well as the challenges they need to overcome to realise the promise of this exciting emerging technology.
Fifty-six percent say conversational bots are driving disruption in their industry, and 43 percent report their comp[etiitors are already implementing the technology. Furthermore, 57 percent agree that conversational bots can deliver large returns on investment for minimal effort.