Generative AI has the potential to significantly impact the workplace by automating routine tasks, personalising products and services, and enhancing creativity. It can also facilitate collaboration between humans and machines and create new revenue streams and market opportunities. However, the implementation of generative AI also poses challenges and risks such as bias, privacy and ethical considerations. AI tools are not a replacement for human workers and the responsible and ethical use of generative AI will be critical to realising its potential benefits while minimising potential negative impacts.
Emotional intelligence, often termed EQ, is defined as the ability to recognise, understand, and manage emotion, both our own and those of others. Traditionally perceived as part of the imprecise arena of ‘soft-skills’, EQ is rapidly coming to the fore of desirable workplace attributes. Workplaces that prioritise emotional intelligence, from leaders through to new joiners, are consistently attracting and retaining top talent. It has been identified as one of the most essential skills for the future of work. Those that have trialled emotional intelligence programmes frequently see a significant increase in productivity across a spectrum of workplace roles. At the same time, however, challenges to the “wholesale” adoption of EQ metrics in the workplace are emerging.
Where technology is better able to complete skilled work, a role can be reduced to simpler more manual tasks requiring only a lower level of skill. This “deskilling” can bring substantial efficiency and costs saving, resulting in better and cheaper products. But deskilling can also lead to irreparable loss of important skills.
This explainer article looks at the future of voice assistants. It explains what voice assistants are, how voice assistants work, how voice assistants have developed and how they might continue to progress in future.
In this “explainer” article we look to the distant future of artificial intelligence: artificial consciousness. What is artificial consciousness and when can we expect it?
Covid-19 means that the form and purpose of offices is certain to change. The homeworking revolution means that offices must evolve to still be relevant and deliver a return on investment. Could the back-to-nature principles of biophilic design deliver the solution?
