Deloitte’s global intelligent automation survey looks at the impact of COVID-19 on automation strategies and the use of cloud and automation-as-a-service to ensure scalability and rapid deployment.
Organisations are slowly realising the potential to take intelligent automation further – and ambitions are growing in terms of reducing costs, increasing productivity, improving accuracy and enhancing the customer experience, but the pace of innovation continues to outstrip the pace of adoption.
Additional work is needed to break down these barriers to adoption:
Process fragmentation: Organisations at all levels of maturity agree monitoring and mining technologies can drive better outcomes, but most are, so far, hesitant to use these technologies.
Lack of IT readiness: Despite IT being one of the most supportive stakeholders, organisations are still struggling with integrating intelligent automation tools into their technology suites.
Lack of clear vision: A robust and realistic strategy at an enterprise level will help provide a clearer direction for intelligent automation investments.
Resistance to change: Organisations should redesign development training to reflect their expectations of future jobs, focus on truly human skills, and foster a continuous learning culture; this can reduce impact on the workforce as more traditional skills and capabilities become obsolete.