In this report, which is a part of The Work Ahead research series, Cognizant outlines the most significant trends and tactics for businesses throughout the world to be aware of, and act on, to ensure a successful future for the future of work.
Today, digital is no longer a nice-to-have, an interesting adjunct to the main business. A fully developed, sophisticated and hyper-scale digital platform is the only means to ensure any commercial relevance and financial future in the next decade.
As 2020 began, this truth was obvious to some, but not all. As 2021 begins, it’s completely self-evident. COVID-19 has exposed the pre-existing condition of many organizations around the world: that they were pre-digital enterprises, unfit for purpose in the modern world, holding on (just) through custom and inertia – their own and their customers’. As the world migrated online (in many aspects, permanently) during the spring and summer of last year, those that had laid the foundations for a fully digital future saw these investments pay off. Those who had hemmed and hawed saw their indecision become final.