This global survey of 900 business leaders and 1,800 knowledge workers explores how organisations taking steps to enable flexible hybrid work are performing against four key pillars that make hybrid working successful: tech empowerment, connection and collaboration, flexibility and fluidity, and trust and empathy. The report concludes that businesses find it most difficult to meet employee expectations in relation to work culture and attitude.
The working world has been dramatically reshaped. The way that companies think about and organize around work has changed more in the last three years than at any time in history, and so have employee expectations. Remote and hybrid work are now the norm, and employees expect the freedom and flexibility to work when, where and how they want. Companies must provide this in order to attract and retain talent in what remains one of the most competitive labor markets the world has ever seen.
This report looks at the actions that business leaders are currently taking to enable flexible hybrid work and how organizations are performing against four key pillars: tech empowerment, connection and collaboration, flexibility and fluidity, and trust and empathy. These pillars are critical to enabling new work models and creating a positive employee experience, to support organizational success.
The four pillars of hybrid work effectiveness Work today is driven by technology. We work at home, in the office, on the road and anywhere in between, and rely on technology to connect us to the people and information we need to get things done. All four of the hybrid effectiveness pillars in our study relate to both people and technology, but we consider two of them – tech empowerment and connection and collaboration – through a primarily tech-focused lens; and the other two – trust and empathy and flexibility and fluidity – through a primarily people-focused lens.