The COVID-19 pandemic is a global crisis of historic proportions. What lasting impact will it have? With crises past, we’ve seen that even as things recover, each crisis leaves behind permanent structural changes. The Black Death of the 14th century rewrote the human genome in ways that are visible to this day. The 1918 Global Flu Pandemic helped topple empires. The Global Recession of 2007–09 precipitated changes — from workplace automation to travel policies — that remained in place even as the economy recovered.
What will be the “new normal” that emerges in the wake of the COVID-19 crisis? How should CEOs and boards plan and prepare for the postCOVID-19 world even as they respond to the immediate crisis ahead?
In this document, EYQ, EY’s think tank, has provided some insights into the new normal that lies beyond the COVID-19 pandemic, and what considerations business leaders should factor into planning for the new normal today.